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FAQ

  • Do I need to be home during the cleaning session?
    No, our cleaners will handle everything. You are free to focus on better things.
  • Can I request specific areas to be focused on during the cleaning?
    Absolutely, our cleaning services are customizable. You can specify the areas you want us to focus on, and our team will prioritize those during the cleaning process.
  • Do you bring your own cleaning supplies and equipment?
    Yes, we bring our own cleaning supplies and equipment to ensure consistent quality and hygiene in our services.
  • What is your cancellation policy?
    Because we reserve a time especially for you, please make any schedule changes by 5pm the day before service to avoid incurring a 20% cancellation fee.
  • Is Tidyfy insured?
    Yes! We are insured by Hiscox and our policy covers both residential and commercial properties.
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